Unused & expired drug tests only

Unused (never scanned / never collected) or expired barcodes. Once a sample is collected or the barcode is used, the order is not refundable.

Email used at checkout, last 4 of the card, and purchase date. Optional barcode helps us verify faster.

We confirm the barcode was unused or expired in our systems before any money moves.

Approved refunds return to the original card or bank account used at purchase — never a different card.

Refunds can only go back to the original card or bank account. You cannot send a refund to a different card.

After LTS approves and Stripe processes the refund, banks typically show the credit in about 5–10 business days. Some networks show a reversal (original charge disappears) instead of a separate credit.

If the original card expired or was replaced, the issuer usually credits the replacement card or another method they choose. In rare cases a refund can fail; LTS will arrange an alternative if that happens.

Stripe’s original card processing fees are not returned to LTS when a refund is issued. Customer refunds of unused tests are still for the full test amount unless a stated fee applies (e.g. customer instruction error).